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MLB Loyal Fan

Refund and Returns Policy

This is a sample page.

This is the final piece of the “Legal Trio” for your store. Since you’re running a Print-on-Demand (POD) model for the US market, a clear Return & Refund Policy is your best defense against chargebacks and “friendly fraud.”

American customers expect a straightforward process, but since your items are custom-made, you need to set clear boundaries.

RETURN & REFUND POLICY

At MLB Loyal Fan, we strive for a perfect game every time. However, we understand that sometimes things don’t go according to the playbook. Since our products are custom-printed and made-to-order specifically for you, please review our policy below regarding returns and refunds.

I. CANCELLATION WINDOW (The “Warm-up” Period)

Because we move fast to get your gear into production, you have a 12-hour window from the time of purchase to cancel or modify your order.

  • Once an order has entered the “printing press” (after 12 hours), it cannot be canceled or refunded as it is already being custom-made for you.

II. ELIGIBILITY FOR A REFUND OR RE-SHIPMENT

We will gladly issue a full refund or send a replacement at no extra cost if:

  • Defective/Damaged Goods: The item arrived with a hole, tear, or structural defect.
  • Printing Error: The design is significantly different from the product image, or the print quality is poor (smudged, peeling).
  • Wrong Item: You received a different size, color, or team design than what is listed on your order confirmation.
  • Lost in Transit: The tracking information shows the package hasn’t moved for more than 20 business days (Domestic US) or the carrier confirms it is lost.

III. NON-REFUNDABLE SCENARIOS (The “Strike Zone”)

Since each item is uniquely printed for you, we cannot offer refunds or returns for:

  • Incorrect Sizing: We provide detailed Size Charts on every product page. Please check them twice! If you ordered a Medium but it doesn’t fit the way you like, we cannot refund the order.
  • Buyer’s Remorse: “I just don’t want it anymore” or “I found it cheaper elsewhere” doesn’t fly in our ballpark for custom goods.
  • Address Errors: If the package is undeliverable due to an incorrect or incomplete address provided by the customer, the order is not eligible for a refund.

IV. THE REFUND PROCESS

If your situation meets the criteria in Section II, here’s how we get your “signing bonus” (refund) back to you:

  1. Contact Us: Email hi@mlbloyalfan.com within 30 days of delivery.
  2. Evidence: Include your Order # and clear photos of the damaged item/label. Do not ship the item back unless our team specifically asks you to—we usually just need the photos!
  3. Approval: Once approved, your refund will be processed immediately.
  4. Credit: The funds will be applied to your original method of payment (Credit Card or PayPal). Please allow 5-10 business days for your bank to post the transaction.

V. LATE OR MISSING REFUNDS

If you haven’t seen your refund yet:

  • First, check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please reach out to us at hi@mlbloyalfan.com.

VI. CONTACT US

For any questions regarding your order status or refund eligibility, our “Review Booth” is standing by:

Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, USA

Store Name: MLB Loyal Fan

Company: LKN ECOM L.L.C.

Email: hi@mlbloyalfan.com